FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. What are your prices?

Our prices are subject to change depending on order quantity and other market factors. We will send you an updated price list after your company contact us for further information.

2. Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. Different machine different minimum order quanitity. We will inform you further information after your company contact us.

3. What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 15-20 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

4. What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union.
50% deposit in advance, 50% balance against the copy of B/L. or L/C at sight.

5. What do you offer after-sales service?

One-year warranty and maintenance of life. You could send your technician to get training in our factory, and we could send our engineer if you need. Any other questions, could contact us by Wechat or Whatsapp.

6. Do you guarantee safe and secure delivery of products?

Yes, we always use high quality carton or pocessed wooden export packaging. We also processed wooden packing for heavy machines. Specialist packaging and non-standard packing requirements may incur an additional charge.

7. How can we make sure about the machine quality after we put the order?

Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in China.

WANT TO WORK WITH US?